Companion Care (Huddersfield) Ltd

Companion Care (Huddersfield) Ltd describes itself as a locally owned veterinary practice (rather than part of a corporate chain). From the clinic website, it appears set up for routine care plus in-house diagnostics and surgery, including orthopaedics, with facilities such as an operating theatre, in-house lab testing, and digital imaging. It also states it’s a veterinary nurse training facility.

Decision-relevant specifics owners mention in recent reviews include

•Surgery communication and handling: one owner describes being kept informed during a dog’s surgery, with the vet adapting the plan to a large, reactive dog’s needs.
•Cost and payment process can be a flashpoint: some owners praise receiving a clear cost breakdown before surgery, while others report being required to pay upfront and feeling surprised by a final bill higher than the initial quote.
•Insurance admin experiences vary: one review describes the clinic completing a direct insurance claim, while another says they were told to pay first and reclaim from insurance themselves.

Services

Services and capabilities mentioned on the clinic website and in reviews include

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Preventive care & routine appointments
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Vaccinations (website notes a “bespoke vaccination service”; reviews mention vaccinations and check-ups)
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Microchipping
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Weight clinic
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Nurse clinic
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Nutritional advice
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Prescriptions and medication
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Diagnostics & monitoring (in-house)
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In-house laboratory testing (biochemistry, haematology, electrolytes, blood analyser)
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Microscopy
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Blood pressure monitoring
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Digital X-ray / radiographs; the website also mentions CT
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Dental X-ray
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Surgery
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Soft tissue surgery
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Orthopaedics (including surgery of joints and bones)
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Cruciate surgery
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Fracture repair
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Ear surgery and airway surgery
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Anaesthetic/operating theatre
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Species and clinics
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Dogs, cats, rabbits, and small mammals (rabbit medicine/testing; small mammal medicine and surgery)
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Cat clinics; the website also references being a “Feline Friendly Clinic”
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Facilities and separation
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Separate cat & dog waiting areas and wards
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Isolation unit
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Hospital ward
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Emergency care
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The website states the practice offers emergency cover and uses a Vets4Pets provider for out-of-hours care (no further details provided here).
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Other
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Stem cell therapy (listed on the website)
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Health plans
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Insurance claim processing (listed on the website)
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Hearing loop induction and wheelchair-friendly access (listed on the website)

Pricing

Only prices mentioned in the latest available reviews

•One owner reports being quoted £550–£580 for x-rays and a check-up, but says the final bill was £1,050, and that they were not told about additional charges before extra scans were done.
•Another review mentions the clinic explained surgery costs in advance with a breakdown, but does not state an amount.

People

•Tavi Galla (vet) — named on the clinic website as a veterinary surgeon and joint venture partner. A reviewer credits Tavi with performing their dog’s surgery and being accommodating to a large dog with a challenging temperament, describing skilled handling and efforts to keep the dog relaxed and comfortable.
•Vet nurses — one reviewer describes nurses providing a pre-op run-through of the procedure, answering questions, and helping keep the dog calm.
•Reception team — reviews conflict: one owner mentions being offered drinks while waiting during surgery; others describe rude interactions and frustration around payment/insurance processes.

Reviews

Google rating: 4.4 stars from 257 reviews. “”

•Strong praise for surgical care and communication in at least one detailed account (updates during surgery; staff focused on keeping a nervous/large dog calm; pre-op explanation).
•Payment and billing complaints recur in multiple negative reviews: paying before treatment, and dissatisfaction with policies around refunds/returns (one review mentions a post-surgery suit they couldn’t return).
•Disagreement over insurance handling: one review reports a smooth direct claim; another describes being required to pay upfront and reclaim independently.
•Owners’ trust varies sharply, with some describing excellent long-term support (including socialisation classes and vaccinations), while others say they felt the clinic prioritised money over care.

Reviews for Companion Care (Huddersfield) Ltd

Note: Showing the 5 most recent Google reviews out of 257 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Samulionyte - Enlit Audio

a month ago

They care more about the money than they care about the animals they treat. We changed to West Mount Vets and we couldn't be happier with this decision.

Ryan

2 months ago

We have gone to companion care since my dog (American Akita) was 8 weeks old every single time they have been fantastic with socialisation classes and other check ups and vaccinations. Today they have once again impressed. Our dog required a surgery and throughout the surgery they kept us informed and went above and beyond to help keep him relaxed and comfortable. Tavi (the vet that did the surgery) was extremely accommodating to Elksons requirements given his large size and challenging temperament and nothing was an inconvenience he handled our dog with extreme skill and care. The vet nurses were very kind and gave us a run down of the surgery beforehand and were happy to answer any questions as well as helped ensure Elkson was relaxed as possible. They made it clear before the surgery the costs of the surgery including a break down to make it clear why the costs was what it was. They were also more than happy to do a direct claim to our insurance company. Whilst waiting for the surgery to be done the receptionist offered us drinks and was all round very pleasant and friendly. Overall they made a very unpleasant experience as pleasant as they can and this has left us with no doubt that this surgery is staffed with true animal lovers. I would give 6 stars if I could.

Richard Suchecki

7 months ago

I do understand that you have a bussiness to make money, but usually you pay when you have received the service. At companion you have to pay prior any services received, waiting time for a perscription 5 days when ordered and paid for, that whats we have been advised. A lady had problems using the paying machine she was in distress while holding a wrapped up bundle of her euthanized pet. But bussiness is business i suppose.

Simi Tabasum

Would not recommend.quoted £580 and then billed £1050!!! Took our cat in today as he was struggling to walk and looked like he was in pain. First of all the receptionist was rude and not even willing to to look into the membership telling me they didn’t have our details as they had not been transferred from other branch even though I had been to them some time back when my cat was not well. I was then quoted £550-£580 for some X-rays and checkup. And was made to pay the full amount before the treatment even though I showed them my insurance and pet plan with them. She refused to even listen to insurance person on the phone telling me to do a direct claim through the vets. she said just because insurance is saying this we have our own procedure we can not go through them you have to pay and claim from your insurance. When we went to collect our cat the bill had gone to £1050 which no one made us aware of before carrying out any extra scans they just decided to do other stuff without even getting my consent. Absolutely disgusting for a couple of X-rays and painkillers I’ve been charged almost £1050

Alex Pikalov

10 months ago

Their policy is just business, not a caring clinic. Bought a post-surgery suit for a cat here, but the size turned out to be too big. They refused to return the money. This confirms the greed of this clinic.