Companion Care (Huddersfield) Ltd

Companion Care (Huddersfield) Ltd is part of the Vets4Pets network. The clinic offers routine first-opinion care alongside in-house diagnostics and surgery, including orthopaedics, with facilities such as an operating theatre, laboratory testing and digital imaging; the website also says it is a veterinary nurse training facility. It treats a range of small pets and states that emergency cover is available, with out-of-hours arrangements through a Vets4Pets provider.

Services

•Routine and preventive care: vaccinations, microchipping, check-ups, weight clinic, nurse clinics, nutritional advice, prescriptions and medication. Reviews also mention ongoing support with socialisation classes.
•Diagnostics and monitoring: in-house lab testing including biochemistry, haematology and electrolytes, microscopy, blood pressure monitoring, digital X-ray, CT, and dental X-ray.
•Surgery: soft tissue surgery, orthopaedics, cruciate surgery, fracture repair, ear surgery and airway surgery, supported by an anaesthetic/operating theatre. Recent feedback includes a detailed account of a dog surgery where the owners were kept informed throughout.
•Species and specialist clinics: dogs, cats, rabbits and small mammals, plus cat clinics; the website also refers to the practice as a Feline Friendly Clinic.
•Facilities: separate cat and dog waiting areas and wards, an isolation unit, and a hospital ward.
•Other support: health plans, insurance claim processing, hearing loop induction and wheelchair-friendly access. The website also lists stem cell therapy.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent feedback on costs is mixed: one owner praised a clear pre-surgery cost breakdown, while others complained about upfront payment, delays around prescriptions, and a case where a quoted £550–£580 for X-rays and a check-up reportedly became a final bill of £1,050 after further imaging.

People

•Tavi Galla — named on the website as a veterinary surgeon and joint venture partner. A reviewer praised Tavi’s handling of a large, reactive dog during surgery and described careful communication throughout the procedure.
•Vet nurses — positively mentioned for explaining a procedure beforehand, answering questions and helping keep a dog calm before surgery.
•Reception team — experiences are mixed in reviews, with one owner describing a friendly, welcoming interaction and others reporting rude or unhelpful communication around payments, insurance and emergency enquiries.

Reviews

Google rating: 4.4/5 from 258 reviews.

•Recent reviews show a mixed but recently more negative picture overall.
•The strongest positive feedback is for surgical care and communication, including updates during an operation, considerate handling of a large anxious dog, and supportive pre-op nursing care.
•A longer-term client also praised the practice for socialisation classes, check-ups and vaccinations over several years.
•The main complaints are about billing and payment policies, especially paying before treatment, disputes over whether insurance can be claimed directly, and one report of charges increasing significantly beyond the initial quote without clear prior agreement.
•Some recent reviewers also describe poor front-desk communication, including rude service and an unhelpful response when calling about an emergency.

Reviews for Companion Care (Huddersfield) Ltd

Note: Showing the 6 most recent Google reviews out of 258 we track in total. Recent reviews may not be representative of overall sentiment.

Samantha Calvey

3 months ago

Most unhelpful people ever; called in an emergency and got told to go to our own vets by the rudest person ever (have just moved cities so not possible).

Laura Samulionyte - Enlit Audio

5 months ago

They care more about the money than they care about the animals they treat. We changed to West Mount Vets and we couldn't be happier with this decision.

Ryan

6 months ago

We have gone to companion care since my dog (American Akita) was 8 weeks old every single time they have been fantastic with socialisation classes and other check ups and vaccinations. Today they have once again impressed. Our dog required a surgery and throughout the surgery they kept us informed and went above and beyond to help keep him relaxed and comfortable. Tavi (the vet that did the surgery) was extremely accommodating to Elksons requirements given his large size and challenging temperament and nothing was an inconvenience he handled our dog with extreme skill and care. The vet nurses were very kind and gave us a run down of the surgery beforehand and were happy to answer any questions as well as helped ensure Elkson was relaxed as possible. They made it clear before the surgery the costs of the surgery including a break down to make it clear why the costs was what it was. They were also more than happy to do a direct claim to our insurance company. Whilst waiting for the surgery to be done the receptionist offered us drinks and was all round very pleasant and friendly. Overall they made a very unpleasant experience as pleasant as they can and this has left us with no doubt that this surgery is staffed with true animal lovers. I would give 6 stars if I could.

Richard Suchecki

11 months ago

I do understand that you have a bussiness to make money, but usually you pay when you have received the service. At companion you have to pay prior any services received, waiting time for a perscription 5 days when ordered and paid for, that whats we have been advised. A lady had problems using the paying machine she was in distress while holding a wrapped up bundle of her euthanized pet. But bussiness is business i suppose.

Simi Tabasum

1 year ago

Would not recommend.quoted £580 and then billed £1050!!! Took our cat in today as he was struggling to walk and looked like he was in pain. First of all the receptionist was rude and not even willing to to look into the membership telling me they didn’t have our details as they had not been transferred from other branch even though I had been to them some time back when my cat was not well. I was then quoted £550-£580 for some X-rays and checkup. And was made to pay the full amount before the treatment even though I showed them my insurance and pet plan with them. She refused to even listen to insurance person on the phone telling me to do a direct claim through the vets. she said just because insurance is saying this we have our own procedure we can not go through them you have to pay and claim from your insurance. When we went to collect our cat the bill had gone to £1050 which no one made us aware of before carrying out any extra scans they just decided to do other stuff without even getting my consent. Absolutely disgusting for a couple of X-rays and painkillers I’ve been charged almost £1050

Alex Pikalov

Their policy is just business, not a caring clinic. Bought a post-surgery suit for a cat here, but the size turned out to be too big. They refused to return the money. This confirms the greed of this clinic.