Donaldson's Vets Ltd

Donaldson’s Vets Ltd is an independently owned veterinary group (not a corporate chain) focused on small-animal care, with website-listed capabilities that go beyond basic consultations—such as CT scanning, ultrasound, cancer care, and keyhole surgery, alongside an animal rehabilitation centre and referral services (behaviour, dermatology). The site also describes emergency and overnight care, and clients mention being taken straight into a consult room in an urgent situation. Recent reviews include both strong positives (kind handling of an end-of-life visit; careful treatment of a bird) and a clear negative about consultation value/cost expectations and slip risk from an icy car park.

Services

Services and features mentioned on the website and in recent reviews include

•Emergency and overnight care (website mentions emergencies and overnight care; one review describes being seen quickly after a frantic call).
•Advanced diagnostics: CT scanning, ultrasound (website).
•Surgery: keyhole surgery (website).
•Cancer care for pets (website).
•Animal Rehabilitation Centre (website).
•Referral services: behaviour referral, dermatology referrals (website).
•Microchipping (website).
•Repeat prescriptions (website).
•VIP Club / pet health plans (website lists a VIP Club and describes health plans).
•Digital access: the website mentions using an app to book appointments, order repeat prescriptions, and chat online for general queries/pet care advice.
•Veterinary Nurse Training facility (clinic data).
•Species seen: the website states small animals; recent reviews specifically mention a bird, a cat, and a senior dog.

People

•Front desk staff are described in a recent review as “lovely,” with the visit running smoothly for a first-time bird owner.
•A vet nurse is specifically praised for being kind during an end-of-life appointment, with the family given “as much time as needed.”
•A reviewer who queried costs describes a vet providing an explanation about a tablet option vs a steroid injection, but the client still felt the proposed “cheaper alternative” did not match their situation.

Reviews

4.7 stars from 799 reviews. - Handling of sensitive situations: one owner describes being seen quickly for a deteriorating senior dog, with staff confirming the pet had passed and allowing time to say goodbye.

•Care with less-common pets: a bird owner reports the vet treated their bird carefully and professionally.
•Cost/communication friction: one reviewer felt the “cheaper alternative” offered (tablets) ended up costing more than expected, and they opted to return to a steroid injection.
•Practical safety concern raised: one review complains about an icy, ungritted car park; the same reviewer also notes they didn’t get a clear explanation at reception at the time.

Reviews for Donaldson's Vets Ltd

Note: Showing the 5 most recent Google reviews out of 799 we track in total. Recent reviews may not be representative of overall sentiment.

June Allen

in the last week

I wasn't sure which vets to go to with my bird. Donaldson was recommended. The front desk staff were lovely and the vet very professional and treated my bird with care. I would recommend this vets because it is independent and they care.

Amy Edith

Tracy Woodman

Been with my cat today the car park was iced over not a bit of grit in sight, this company makes thousands of pounds I would say daily and yet they don't have the thought to put some grip down for the many customers that are coming into the car park on a day like this not just the customers but the staff as well.🙄🙄 Apart from that I didn't have a very good consultation I asked for a cheaper alternative to a steroid injection for my cat and I was given tablets but when I got to the till I was horrified to find that the bill was more than the steroid injection she was given at the end of October last year so I had to wait a while and eventually I went back and spoke to the vet and he tried to give me some kind of explanation as to how it would work out cheaper long term but as I explained to him my cat does not need to have steroid injections throughout the year only at this time of year when it's cold and she is spending more time inside so in the end we ditched the tablets that were going to work out quite costly and my cat had another steroid injection which worked out the same as what we paid at the end of October last year. It seems that according to Google the vets do not put grit down because it can be harmful to a dog's paws but if the receptionist had had that knowledge she would have been able to tell me there and then instead she said she didn't know whether any grit had been put down or not and I said no it hadn't.

Pauline Ellerker

a week ago

We sadly had to take our beloved senior dog quickly to vet as he wasn't improving on medication given by previous vet. We took him in after frantic call on the saturday where we were taken straight to consult room the vet nurse was lovely and kind to us they got vet as quick as could but sadly he passed away it was confirmed and they gave us as much time as needed with our little boy can't fault on how they have changed and improved. This was at the Almondbury surgery

Richard Clark

2 weeks ago

Absolutely amazing festive afternoon tea. So much food! They kept bringing out! We compared to the Ritz…just as tasty! Incredible!